Learning Technology

Moodle 3.6 upgrade – troubleshooting

July 25th, 2019 at 10:07

Some users with the Chrome browser have experienced display issues with Moodle since the upgrade. We recommend clearing your cache and cookies and this should solve the problem.

Some of the issues reported have been

  • Unable to click some links
  • Icons not appearing, or wrong icons appearing
  • Text and links jumbled up
  • Turnitin submit window too small

If you experience these or any other display issues while using Chrome, please try clearing your cache as follows:

  1. On your computer, open Chrome.
  2. At the top right, click More (or the three dots) .
  3. Click Settings
  4. Scroll down and click Advanced
  5. Under Privacy and Security click the arrow next to Clear browsing data
  6. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  7. Click Clear data.
  8. Log out of Moodle, close the browser and reopen and login again

Other browsers

If you have issues with any other browsers you can find out more about clearing your cache at Refresh Your Cache

If you have any display or formatting issues that aren’t cleared in this way, please get in touch with learning-technologies@nottingham.ac.uk

Post a comment

You must be logged in to post a comment.

No comments for “ Moodle 3.6 upgrade – troubleshooting ”