Learning Technology

MediaSpace video issues in Chrome

May 10th, 2018 at 09:05

If you have the latest version of Chrome (Chrome version 66 or higher) you may find you are unable to play video in Moodle (and anywhere else it’s embedded) from MediaSpace.  This is due to a change Google made to their browser and the way it handles secure certificates.

If you are using Google Chrome version 66 or higher, then videos embedded from MediaSpace will not play.  All other browsers are unaffected (IE, Firefox, Safari, Opera, Vivaldi) and will play video as normal.

Our video hosting partners (Kaltura) and the Content Delivery Network partner (Akamai) are working on a solution to this issue, but for the moment we suggest using any other browser than Chrome if you need to view video in Moodle.

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